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What is the lifetime of the OptoSmart optotype? The OptoSmart One was designed from the beginning to be a maintenance-free device with a long service life. The components we use are proven in the healthcare industry and ensure minimal error rates. Even after the warranty expires, we are able to provide a quick repair at minimal cost. How do you handle complaints? Although the OptoSmart One is almost fail-safe it is an electronic device and occasionally a little thing goes wrong. In this case, our technician will most often arrive within the next business day and fix the problem on the spot. Usually, however, we will resolve the anticipated malfunction over the phone. Do you meet the standards for optotypes? OptoSmart One is the only optometrist designed optometrist for children and adults that meets all the vision testing standards applicable to ophthalmologists. What happens if the standards change? During the warranty period of 2 years from installation, we not only perform mandated updates free of charge. After the warranty expires, a service fee will be charged to cover the costs associated with the technician's intervention What do we need to ensure before installation? In the office, you need to choose a location with a minimum examination distance of 3 meters with an available electrical outlet within 5 meters of the installation site. What if I don't know how to choose the right location for OptoSmart One? In this case, our trained technician will help you and can do an initial consultation via video call or after an on-site visit.